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Description
Purchase Notice:
- All SAWANA jewelry in the store is handmade, and I handle everything from customer service, production, packaging, shipping, updates, to operations myself. Therefore, during peak periods of activity, there may be slight delays in processing orders. 😊 I apologize for any inconvenience and will do my best to expedite your order. Thank you for your understanding.
- If you need your order urgently, please contact me via email at （support@sawanajewelry.com）. 📧 I will try my best to arrange expedited shipping for you. For orders not requiring urgent shipping, they will be processed and shipped according to the order sequence.
- If you encounter any quality issues upon receiving your order, please don't hesitate to contact me. 💬 I handle customer service personally and will address any quality issues thoroughly.
- All orders from this store are shipped under surveillance, and records of packaging and shipping are available for each order. 📦 Your satisfaction is my priority!
Shipping & Return
Shipping Policy
Thanks for shopping with miracleimy.com. International shipping might experience delay due to covid-19. to keep track of your order, contact miracleimy.com (service@miracleimy.com) so we can provide you the order’s tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 3-10 working daysof order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
|
Country |
Estimated Delivery Time |
Shipping Cost |
Courier |
|
Canada, USA |
7-14 days（business day） |
Free Shipping /$10 |
USPS |
|
Other Country |
5-10 days（business day） |
Free Shipping /$10 |
USPS |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email servive@miracleimy.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Phone: (859) 888-0196
Email: service@miracleimy.com
Address: 1603 Capitol Avenue
Cheyenne, WY 82001,
United States
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